Specialists in recruitment of office support staff
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Our client, a Facilities Management organisation are looking for a Facilities Manager for one of their sites in Addlestone, Surrey. You will provide leadership, management and development of the contract with the client and ensure all financial and operational commitments are met and exceeded. You will be a highly motivated people person, capable of driving high performance and maintaining an approach of continuous development towards the delivery of the services, management of performance and services standards. You will be able to demonstrate a natural passion and understanding of quality customer service based and be able to build strong relationships across the business.
Ø Provide leadership, and that contractual commitments are met and exceeded.
Ø Ensure that opportunities for the strategic development of the contract are exploited, to deliver increased turnover and profitability, ensure additional services and projects are added, and contracts are re-won on re-tender.
Ø Ensuring business policies and processes are effectively communicated, and implemented within the contract.
Ø Ensure the provision of healthy and safe working conditions and that both clients and Company health and safety policy and process is effectively implemented.
Ø Ensure optimum staffing structures operate across contracts, balancing cost reduction with the delivery of service excellence. Ensure structures support peaks and troughs in workload, and disaster recovery.
Ø Ensure contracts are staffed by fully competent teams, ensuring post holders are fully competent, and that effective succession planning arrangements are in place.
Ø Working with other Operational managers to ensure the collaborative development of the business, effective team working, and support to colleagues.
Ø Development of contract financial plans for revenue and profit delivery, reduction of WIP, debt, cost reduction and contract growth, and ensure that these are met and exceeded.
Ø Ensure appropriate control systems to ensure statutory, policy and contractual commitments are met.
Ø Ensuring a customer focus within all areas of operational activities, and that effective relationships are maintained with key client contacts.
Ø Provision of leadership and guidance, advice, coaching and direct support, where required to deliver best practice selection, training, assessment and recognition/reward.
Ø Delivering effective business communication through advice, review, leadership and direct contribution to management and team meetings, briefings, consultation forums, correspondence, publicity, monthly and ad-hoc reporting and other publications, as appropriate.
Ø Supporting the sales process through solutions development, participation in presentations and consultation meetings, hosting visits, and support to mobilisation as required on new contracts.